Full-Service Club Billing & Collections

Girl stretching in gym

Our flagship service offering is called Full-Service Advantage™, which allows all types and sizes of gyms and health clubs to access our web-based software application and outsource all payment processing, billing, and collections. eFit will automatically process and collect all recurring member payments, follow up on any payment rejects or declines, and pursue past due accounts through our professional and polite collection department.

Full-Service Advantage™ is a complete third-party, turn-key solution for outsourcing all payment processing, billing, and full collection service. It allows clubs to outsource their payment processing, billing, and collections and keeps them focused on what they do best – running their fitness facility and keeping their members happy. eFit Financial will automatically process your recurring and one–time EFT bank drafts and credit card debits for a small percentage fee based upon the amount collected. And, our rates are some of the lowest in the industry – we guarantee it!

At eFit Financial, we only get paid on the actual monies we collect. Our unique system boasts a 98% collection success rate for our gym and health club customers, with the most reliable means of collecting membership payment from members setup on an EFT or credit card payment method. Our credit card and EFT processing service includes a full web-based reporting package detailing all transactions that we manage on behalf of your facility.

In the event the auto–debit is rejected, our Member Services Team will immediately investigate and try to resolve the transaction problem quickly, without any involvement by the club. Our courteous follow up includes a series of telephone calls and notices. If we are unsuccessful at getting the payment from a member, then your facility does NOT incur any cost from eFit – meaning, you are not charged if we do not collect. This creates a strong incentive for eFit to perform for you because we only get paid on actual monies collected.

By outsourcing, eFit works as an extension of your club without you having to incur the high cost of full-time employees that are dedicated to chasing delinquent accounts and communicating with your EFT or Credit Card processing provider. By partnering with eFit, your administrative overhead is reduced while providing an extremely cost–effective receivable management solution. Outsourcing allows you and your staff to focus on your core business…enrolling more members and expanding your fitness and health club services.

Key Functionality Includes:

  • Accounting reports are provided in one easy to use web–based software
  • Members are contacted directly by eFit for Credit Card & EFT reject follow up
  • Members are provided their own personal 800 # to contact eFit with any updates on their account
  • eFit will help to eliminate the need for you to support in–house collections – clubs can focus on growing their business and not the little details that could slow that growth
  • Clubs are provided with unlimited Software support to help them through the training and any questions that may arise through daily use